FAQ

We ship to addresses within Australia only. If you're unsure about delivery to your area, get in touch before you order.

Orders are processed within 1–3 business days. Most orders ship from Australian warehouses and arrive within 2–5 business days to metro areas, or 7–10 business days to regional areas, WA and NT. A few specialty items can take a little longer (up to 15 business days) – the product page will let you know. Times can be longer in peak periods such as December. See our shipping policy for details.

Shipping is free on every order, Australia-wide – no minimum spend.

Once your order is dispatched, we email you a tracking number so you can follow it on the carrier's website.

If it hasn't arrived within the expected timeframe, email us at grow@shopbackyardgardening.com with your order number and we'll follow it up with the carrier.

Most orders ship from Australian warehouses, so they reach you quickly. A few specialty items come from our wider supplier network and take a little longer – the product page will let you know.

Yes. You can request a return within 30 days of delivery, as long as the item is unused, in its original condition and in its original packaging. Email us with your order number and the reason for the return. Full details are in our refund policy.

Sorry about that! Contact us within 7 days of delivery with photos, and we'll arrange a replacement or a full refund at no cost to you.

Once your return is received and checked, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5–10 business days.

Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item.

Our policies never limit your rights under the Australian Consumer Law. If a product is faulty, you're entitled to a repair, replacement or refund.

All prices are in Australian dollars (AUD) and include GST where applicable.

You can pay securely at checkout with the payment options shown there. Payment is taken in full when you place your order.

Absolutely. Tell us about your space – balcony, courtyard or backyard – and what you'd like to grow, and we'll suggest products that suit. Call, text or email us any time.

Yes – during the festive season you'll find trees, decorations, gifts and more in our Christmas Shop, kept separate from our gardening products.

Yes. Our bulk décor packs suit schools, cafés, events and retailers. Contact us if you need larger quantities.